Experis IT is an information technology company that effectively links the most competitive talent with large companies in Mexico, North America and Europe. In Experis IT we are looking for:
Client service support

About the Role:

We are looking who will be responsible for providing client support through effective investigation and analysis, answering queries from merchants, and acquiring banks to support multi-currency card processing services. The vacancy is an hybrid position, in CDMX+ Superior benefits

We are looking for someone with the following skills:

· Degree in an IT or Business-related discipline.

· A minimum of 2 years’ experience working in an Analytical or incident management role.

· Previous experience working in a troubleshooting role.

· Excellent communication skills.

· Experienced user of SQL.

• Previous experience in credit card/payments/merchant acquiring industry preferable but not essential.

• Experienced in Excel/VBA.

• Previous experience of working in a client focused environment.

Key responsabilities:

· Resolving technical client queries received through multiple channels either through in-depth analysis or in conjunction with internal teams.

· Take ownership for query analysis, investigating and resolving queries to a level of resolution acceptable by the agreed service levels.

· Analysis of statistical and production data to identify patterns and to make suggestions to Team Lead and Manager to improve First Data and Client business management.

· Develop new SQL processes to enhance data extract requirements.

· Management of escalated queries that may hinder First Data from reaching agreed service levels, including the management of client critical issues.

· Ensure the business is kept informed of application issues.

· Interaction with other team members and management to improve efficiency and effectiveness of the unit.

· Continuously work with the Team Leader and on their own to design and create data reports and reporting tools.

Apply now!

• Horario de trabajo 08:00:00 a 17:00:00
• Oferta económica $50,000.00 a $50,000.00 MX
• Prestaciones Superiores a la ley
• Ubicación Estado de México, México

• Escolaridad Licenciatura Titulado
• Idioma Inglés (Avanzado)
• Presentación N/A
• Disponibilidad para viajar No Necesaria
• Se requiere cambiar de residencia No

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Experis IT is an information technology company that effectively links the most competitive talent with large companies in Mexico, North America and Europe. In Experis IT we are looking for:
Client service support

About the Role:

We are looking who will be responsible for providing client support through effective investigation and analysis, answering queries from merchants, and acquiring banks to support multi-currency card processing services. The vacancy is an hybrid position, in CDMX+ Superior benefits

We are looking for someone with the following skills:

· Degree in an IT or Business-related discipline.

· A minimum of 2 years’ experience working in an Analytical or incident management role.

· Previous experience working in a troubleshooting role.

· Excellent communication skills.

· Experienced user of SQL.

• Previous experience in credit card/payments/merchant acquiring industry preferable but not essential.

• Experienced in Excel/VBA.

• Previous experience of working in a client focused environment.

Key responsabilities:

· Resolving technical client queries received through multiple channels either through in-depth analysis or in conjunction with internal teams.

· Take ownership for query analysis, investigating and resolving queries to a level of resolution acceptable by the agreed service levels.

· Analysis of statistical and production data to identify patterns and to make suggestions to Team Lead and Manager to improve First Data and Client business management.

· Develop new SQL processes to enhance data extract requirements.

· Management of escalated queries that may hinder First Data from reaching agreed service levels, including the management of client critical issues.

· Ensure the business is kept informed of application issues.

· Interaction with other team members and management to improve efficiency and effectiveness of the unit.

· Continuously work with the Team Leader and on their own to design and create data reports and reporting tools.

Apply now!